Frequently Asked Questions
Support and inquiries regarding our industrial-inspired collections.
How long does international shipping take?
Standard international orders are typically processed within 2-3 business days and delivered within 5-7 business days, depending on the destination and customs clearance.
What is your return policy for seasonal collections?
We accept returns on all full-priced items within 14 days of delivery, provided the garments are unworn, in original packaging, and with all designer tags attached.
Are your products true to size?
A-COLD-WALL* garments often feature oversized or architectural silhouettes. We recommend consulting the specific size guide on each product page for precise measurements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options including Klarna and Apple Pay.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the courier's portal.
Do you offer repairs for technical outerwear?
Currently, we do not offer an in-house repair service, but we provide detailed care instructions for all technical fabrics to ensure the longevity of your pieces.